Q: What will the rate be after the 36-month contract is over?
A: At the end of the 36-month contract, you will own the computer, but you will continue to be billed for your Internet access for as long as you maintain the service.
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Q: Can I make changes to my service during the 36-month period?
A: At any time during the 36-month term, you can easily add products and services to your account (security services, personal domain name, etc.), or combine your PC Program with another eligible service bundle. You may switch your Internet service to any of our Internet Access bundles, on condition that the service is offered under the PC Purchase package.
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Q: Can I change the details/specifications of the computer package?
A: The two computer models offered under the PC Purchase program are specifically equipped to meet the needs of small business. Substitutions or modifications are not allowed. However, we do offer optional services, including a printer, Microsoft Office Small Business 2007, as well as an extended warranty. You may order any additional product or service that you may need online through Dell at www.dell.ca.
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Q: How many computers can I buy under this offer?
A: Four combined packages (Internet access and computer) may be ordered at the same time by the same client. Moreover, three additional computers may be purchased at the same time as the combined package. These additional computers are however offered at the regular price (without the discount of the combined package).
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Q: How many accessories and/or options can I buy?
A: You can purchase a maximum of four of each accessory and/or option when you order your combined package.
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Q: Can I buy accessories and/or options after the initial purchase?
A: No, after the initial purchase, subsequent purchases will need to be made directly through Dell, or through another specialized vendor.
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Q: What kind of technical support will be available?
A: Télébec and Dell will offer complementary technical support. Dell will provide technical support on any computer-related problem that you may experience during the applicable warranty period (one year or three years). NorthernTel will provide technical support on any question regarding your Internet connection.
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Q: What happens if I am not satisfied?
A: NorthernTel and Dell offer a 30-day contract cancellation policy following your enrolment in the program, which allows you to return the Dell computer and cancel your Internet service without penalty. You will however be charged a $25 administration and handling fee. At the end of the 30-day period, cancellation of the PC Purchase Program will result in full payment of the remaining months owing on the computer package. In addition, an early cancellation fee will apply on the High Speed Internet service.
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Q: How long will it take for me to receive my new computer and Internet service?
A: Your new computer will be delivered directly by Dell, within 10 business days after your signed contract is received at our offices. As for Internet service, NorthernTel will install your connection within the same time period.
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Q: Is Dell a good brand of computer?
A: NorthernTel is committed to offering products and services of the highest quality, and only works with companies that adhere to the same high standards of quality, such as Dell. Dell is a well-known and diversified supplier of information technology equipment, and a partner that offers a full range of products and services around the world.
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Q: Can I opt for this package at home?
A: No, this offer is exclusively for business customers. However, NorthernTel offers a similar and equally advantageous program for residential customers. The computers offered to residential customers are the same models but they are not configured to manage business applications. The computers offered to residential customers are perfectly suited to residential needs: surfing the web, sending and receiving e-mails, word processing, etc.
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Subscription to the PC Program
Subscribe today by calling 1-800-360-8555. Terms and conditions or this service carefully.
*Certain conditions apply.