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Technical Support

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Business Service


Monday to Friday: 8 a.m. to 5 p.m.
Saturday and Sunday - emergency service
Call toll-free at 1-800-360-8555

New Member?
Dial-Up Access Numbers (for NorthernTel service areas)
Dialer Configuration Settings Technical Support
Commercial Web Site Uploading

Internet Security Services
Technical Support

Connection and Application Setup
Click here for our online Internet Technical Support


Dial-Up Access Numbers

 

Dial-Up Location

Dial-Up Number

Modem Speed

Cobalt, Earlton, Haileybury, Latchford, New Liskeard

647-9600

56K

Connaught, Kamiskotia, South Porcupine, Timmins

360-5700

56K

Elk Lake

678-2341

33.6K

Englehart

544-8700

33.6K

Fauquier

339-2380

33.6K

Harty, Kapuskasing, Moonbeam, Val Rita

337-5500

33.6K

Hearst

372-6300

33.6K

Holtyre, Ramore

236-4381

33.6K

Iroquois Falls, Porquis, Val Gagné

232-5171
232-5182
232-4024
232-4046
232-4003

258-7111
(For people in 258 exchange)

33.6K

Kirkland Lake, Swastika

567-8100

33.6K

Larder Lake

643-2131

33.6K

Matachewan

565-2331

33.6K

Matheson

273-3051

33.6K

Mattice

364-2263

33.6K

Opasatika

369-2200

33.6K

Smooth Rock Falls

338-2490

33.6K

Virginiatown

634-2131
634-2925

33.6K

 


Dialer Configuration Settings Technical Support

Server Addresses
Primary DNS Server 209.226.51.10
Secondary DNS Server 198.235.216.130
POP (Incoming) Mail Server pop1.ntl.sympatico.ca
SMTP (Outgoing) Mail Server smtp1.ntl.sympatico.ca
NNTP News Server news.ntl.sympatico.ca
Other
Netmask 255.255.255.0
Default Gateway 209.226.51.3
Domain Suffix ntl.sympatico.ca
IP Address 0.0.0.0 (issued by system)

 


Commercial Web Site Uploading

If you have a homepage generated from your own HTML you can activate a Commercial homepage space by filling out the appropriate form in our web hosting section.

FTP your homepage directly to the site and make your own changes and updates. This requires certain skills that can be acquired through the net. The activation of the site is not automatic upon becoming a member and requires a call for activation.

A basic knowledge of HTML editing and FTP file transfer are required to build your own homepage. Excellent information can be found at Yahoo and w3schools.com to assist you in developing your own personal homepage.

Client Services cannot assist in developing or transferring your files to the server.

To Install and maintain your home page please follow these steps.

1. Obtain an FTP program, which one is your choice. We suggest WS_FTP. If you like you can get a copy from our FTP site "ftp.nt.net". Download the version you need from the Windows directory win95 or win31 or Macintosh.

The configuration for WS_FTP is as follows:

Profile Name: HOMEPAGE
Host Name: aurora.nt.net
Host Type: Automatic detect
UserID: username <- Your Login Name or User Name
Password: ******* <- Your password
Account:

Anonymous Login <- Do NOT check
x Save Password
x Auto Save Config

3. Download your content through FTP to nt.net. You will arrive at a directory equivalent to your username.

4. The first file that you want to open in your homepage must be named index.html to work correctly.