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FAQ

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FAQ

Frequently Asked Questions - Directory

1. How can I order a telephone directory online?

Click on the "More Info" link above and tell us in the comments zone for which region and how many directories you need.

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2. How often does NorthernTel update the contents of its directories?

The directory listings are updated regularly in our systems. However, the directories are printed only once a year. So, it stands to reason that a change made to your file can appear only in the next edition.

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3. Do I have to pay for my telephone directory?

NorthernTel supplies all its customers with a telephone directory free of charge every year, during a specific delivery period. NorthernTel also provides a free directory for new telephone installations.

For additional telephone directories, you must call our Customer Service department at 1-800-360-8555.

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4. How can I have an error in my name or address listing corrected in the telephone directory?

Call NorthernTel’s Customer Service at 1-800-360-8555 to have the error corrected, free of charge.

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5. How can I have my name listing modified in the telephone directory?

Call NorthernTel’s Customer Service at 1-800-360-8555. An account-processing fee applies.

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6. Can I have my cell phone number listed in the directory

Yes. Call NorthernTel’s Customer Service at 1-800-360-8555. An account-processing fee applies.

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7. If I move, will I receive a new telephone directory?

If you move, you must take your directory with you.

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8. I’ve been to the Canada411 Web website and I couldn’t find my name, although it is listed in NorthernTel’s telephone directory. Why?

NorthernTel’s directories are part of the Canada411 site. Canada411 manages the updating of the Internet databases containing the directories of all the telephone companies in Canada.

If you did not find the information you are looking for, we suggest that you write to Canada411 at the following address.

http://canada411.yellowpages.ca

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